It will be your day to shine! Everything on your checklist has been reviewed time after time to ensure that every detail has been handled. Now it’s time to place your trust in the hands of our professional consultants to make your wishes come true.
We turn your details into a working document and carefully share them with each department to create unique ideas. We have team meetings to communicate each element so everyone has the total understanding as to the importance of every aspect. The Sales and Catering Team serves as a liaison to communicate the specifics of your special event to all the departments throughout the Hotel and Kitchen. Our Chefs discuss the finest cuts of meats, the vegan alternatives and the tastiest desserts to ensure your guests enjoy our culinary experiences. Our Banquet Team reviews the proper serving techniques and timing of all service aspects. The welcoming departments are thoroughly prepared for your group’s arrival so that your guests receive warm smiles and real hospitality.
Team: Wedding & Special Events
Director of Catering
Susy serves the Corporate Market at the Holiday Inn Lancaster and brings over ten years of versatile hospitality experience in Rooms and Catering Sales. She started her career as a Flight Attendant and then managed several restaurants and private clubs in Miami where she grew up. Susy is passionate about the needs of her clients and specializes in bringing peace of mind to event planners. Her maturity offers sensible guidance throughout the entire sales process. When not planning an event for work, she loves to visit her daughter in Philadelphia and try all the new restaurants.
Catering & Culinary Specialist
Luis comes to us with a wealth of managerial experience in Catering and Culinary Arts. His retail and merchandising experience unites his sense of flair and presentation for each banquet that he provides for you! His biggest thrills are to please our customers and to far exceed their expectations. He prides himself on personalizing his design approach to the unique needs and ideas of each client, giving them a uniquely memorable experience that is entirely their own! Born in Puerto Rico and raised in Lancaster, Luis spent 20 years in Philadelphia and returned to Lancaster in 2009 to bring all his passions – floral design, culinary and event styling to fruition in his work with clients.
Mara is excited to join the team as Sales Manager and will serve the Association, Corporate and Tour & Travel market segments. Mara has 18 years experience in the hospitality industry and has successfully worked at other local properties and at Discover Lancaster. A New Jersey native, Mara moved to Lancaster in 2001 and truly enjoys promoting Lancaster County and the Holiday Inn. “From the quaint downtown to the rolling hills of the countryside, there is much for a Lancastrian to be proud of,” she states. Prior to moving to Lancaster, she spent 8 years working at the Montclair Art Museum in Montclair NJ as a Curatorial Assistant and Assistant Registrar. Her BA degree is in Humanities and Communications. In her spare time, she enjoys unique culinary experiences, traveling, camping, and spending time with her family and friends. She resides in Lancaster City and is an avid cat lover!
Hotel Sales Ambassador
Gary serves as the Hotel Sales Ambassador / Sales Manager responsible for the tour and travel segment for the Holiday Inn Lancaster and the Imperial Ballrooms. Gary is best known as “Mr. Hospitality” and has provided remarkable sales and guest satisfaction for the corporate market, sports/wedding groups, and the motor coach groups over the past seven years. Gary’s passion for hospitality is a special gift, and he is most proud of receiving the “Rising Star of the Year Award” from Discover Lancaster Visitor Bureau. When not providing hospitality to our groups, Gary enjoys spending time with his wife, three cats and their dog Tory. He loves to travel, especially by train, and most recently inherited a mountain cabin membership in Tioga county where he plans to spend many weekends in the years to come.
Director of Marketing
Kevin is a 40-year veteran of the Hospitality Industry and has a well-rounded background in most types of hotels and resorts. In addition, he has experience with many different brands including Marriott, Sheraton, Hilton, Holiday Inn, Best Western, DoubleTree, Wyndham and several independent hotels and resorts. In 2003, he was named “Outstanding Department Manager of the Year” for the Pennsylvania Tourism and Lodging Association. In 2004, he was awarded “Manager of the Year” from the American Hotel and Lodging Association. Kevin brings a readiness to foresee group needs so the meeting planner will meet and exceed their goals and objectives!